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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.

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Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Training Needs Analysis forms for use in Computer Training
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Training Needs Analysis forms for use in Computer Training

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These forms cover Microsoft Word, Excel, Powerpoint, and Outlook as well as a basic users form. When planning computer training it is essential to have an idea of the skill level of participants. You can hand out or email these forms to learners before or during a session. They simply fill them out and return them. You can then use the information to split up groups into appropriate skill levels or just for general content planning for the session. I have also included a Feedback form that can be used to hand out after the session. They are in Word format so that you can easily remove or add any of the skills. I have used these for corporate groups and community groups successfully.
Group Feedback Activity - Delivering a Presentation
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Group Feedback Activity - Delivering a Presentation

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In this interactive activity you display the Powerpoint provided and learners review and take notes to identify areas of improvement. As the facilitator, you explain that Charlie Brown has just created a presentation and welcomes feedback before delivering to an audience. Tell students that they will be giving feedback at the end of the presentation. There job is to look at each slide and identify areas for improvement. Ask them to write notes as they go for feedback at the end of the presentation. This is an extremely useful activity that gets learners thinking about visual aspects of their own presentations. Each side has notes for the trainer to indicate the errors on the slide. I have used this with many learners. It is an effective activity and generates a lot of good discussion.
iPad for Work Step by Step Training manual
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iPad for Work Step by Step Training manual

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This training course was created for users to get started with the iPad at work. Step by step easy guide with lots of graphics. The learning objectives are below:  Become familiar with using the Calendar App to make scheduling appointments easier  Comfortable with using the Reminders app  Able to evaluate and download apps in relation to your work  Able to set up and use Dropbox to share files and photos between your PC and iPad  Familiar with apps to use with Microsoft Office  Able to view and navigate Powerpoint Presentations on the iPad  Able to work with PDF files and iBooks
Active Listening Skills Activity
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Active Listening Skills Activity

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This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!
Presentation skills planning - Task cards, planning sheet with answers
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Presentation skills planning - Task cards, planning sheet with answers

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This resource contains group activities for learners that are at the stage of presenting their powerpoint presentation or speech to an audience. The planning sheet and works as a final checklist for learners to work through to ensure that they have all the steps covered. The task cards have a range of important questions and scenarios that they could encounter during their presentation. By working through these as a group, it will ensure they are well prepared to deliver effectively. Each person takes a card and reads out the situation. They give an answer, and others discuss as well. It also contains suggested answers for the trainer. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources
Business Emails for ESOL Learners - Six Critical Steps E-book
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Business Emails for ESOL Learners - Six Critical Steps E-book

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This 29 page e-book has been created for Business English Learners that want to improve their business communication skills. In particular those where English is a second language. Email communication is a vital skill to have and reflects on the professionalism of the sender. There are practice exercises included that cover grammatical mistakes with answers. Topics covered are: The Subject Line Don’t ‘Flame’ People Levels of Formality to use in Emails Formal vs Informal Neutral / Standard Greetings and Closings The Body of the Message Attachments Proofreading is Vital Common Mistakes for Learners of English Spelling A Costly Mistake Summary
Powerpoint Templates to use to Present a Project - logical flow
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Powerpoint Templates to use to Present a Project - logical flow

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This resource can be used to present a project that a class or team has been working on in a logical manner. It contains two different powerpoint designs that they can choose from. There are 10 slides within the presentation. Students / Learners simply type in their own information by over typing what is on the slide. They then insert relevant data and graphics. This assists with formatting and presenting ideas in a logical way. I use it in the workplace training sector when teams have been working on an issue and have formulated goals and completed tasks to achieve an outcome. Once they have completed their project, they present it to their managers using the templates included.
Health and Safety basic Crossword Puzzle and Mix and Match Worksheet
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Health and Safety basic Crossword Puzzle and Mix and Match Worksheet

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This resource features a basic Health and Safety Crossword puzzle and a Mix N Match Activity using the same Word Bank. Suitable for workplace training and ESL / ESOL learners. These activities are ready to use. Simply print out and go. Answer keys are provided. File formats are easily editable being provided as a Word and pdf.
Earth Day Digital Activity PDF
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Earth Day Digital Activity PDF

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This Earth Day interactive pdf encourages learners to think about the planet, the environment and how they can impact changes in the world today. It is an editable pdf that students can write on directly, save and then send off for marking if necessary. Answers are contained on a separate pdf. They can work on individually, in pairs or groups. Send via email, within your online learning platform or however you choose. There are links within the pdf that take learners to websites that they can use to research their answers. The topics covered are as follows: What is Earth Day? Who celebrates Earth Day? When is Earth Day celebrated? The history of Earth Day - Questions to answer (website links provided) Projects to help the Planet - choice of projects to do Glossary Tasks
Goal Setting Crossword Digital and Printable
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Goal Setting Crossword Digital and Printable

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This crossword puzzle has vocabulary around SMART Goals and goal setting in general. Terms such as Specific, Measurable, Achievable, Relevant and Time-Bound are used. It is provided in a pdf format this is both digital and printable. This means that students / learners can type directly onto the pdf as soon as it is opened and save their results. It has a separate answer key, and a choice of the crossword with the word bank or without the word bank for differentiation. There are 12 Words.
Virtual Backgrounds in Zoom Online Learning
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Virtual Backgrounds in Zoom Online Learning

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Zoom is a platform to interact online. Use it for video conferencing, online meetings, webinars, chat, teaching, training, distance learning, family meetings and general collaboration. This guide focuses on adding Virtual Backgrounds to Zoom. As well as the step by step guide you are also provided with 25+ images that you can use as a Virtual background. The topics covered are below: Best Practice for Virtual Backgrounds Add a Standard Virtual Background Add a Custom Virtual Background Create your own background using Powerpoint Zoom Shortcut Keys Classroom Etiquette / Tips Business Etiquette / Tips 51ºÚÁÏ | Terms of Use The file is provided in a pdf and powerpoint format so that any small edits may be made. The images are in pgn format.
Leadership in the Workplace - PowerPoint, Lesson Plan and Worksheets - editable
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Leadership in the Workplace - PowerPoint, Lesson Plan and Worksheets - editable

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Students will benefit greatly from this lesson as they will develop key leadership skills, including communication, emotional intelligence, strategic thinking, adaptability, and empathy. Through interactive activities and self-reflection exercises, students will gain a better understanding of how to be effective leaders in the workplace. Teachers will also benefit greatly from this lesson as it provides a complete and easy-to-use resource for teaching leadership in the workplace. The PowerPoint presentation is designed to be engaging and interactive, with clear and concise information that can be easily understood by students. The lesson plan includes detailed instructions for activities, discussion points, and assessment strategies, making it easy for teachers to implement the lesson in their classrooms. Included: Lesson Plan PowerPoint Presentation Self Reflection Worksheet for Classroom Self Reflection Worksheet for Workplace Leadership Styles Information Sheet - Handout Content Covered: What is Leadership Why is Leadership important Key Attributes of an Effective Leader Leadership Styles Benefits of Strong Leadership If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Projects and Teamwork Bundle
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Projects and Teamwork Bundle

10 Resources
When planning a project at work or school, it's important to get team members prepared for their roles, tasks and responsibilities within the team. The resources contained in the bundle are all you need to help you accomplish this. The three that I would start with are: Identifying your Values - choose values as a group Workplace issues: Brainstorm, problem Solve and Create Smart goals Team collaboration - important for all to understand how teams work. These resources are tried and tested in the workplace by my learners with amazing results for project outcomes.
Customer Service Skills 30 Slide Powerpoint presentation and Worksheets / Activities
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Customer Service Skills 30 Slide Powerpoint presentation and Worksheets / Activities

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Ready to go resource that has a 30 slide presentation with matching worksheets and activities. This resource is tried and tested in the workplace training environment. Learners enjoy the activities and get a lot out of it. File formats include Word, pdf and PP for editing if required. **PowerPoint Presentation Content: ** Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips Communications, Workplace, ESOL and Computing Resources
Customer Service Bundle
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Customer Service Bundle

3 Resources
This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace. This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher notes, paper based quiz, roleplay cards and message pad template. Topics Included: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips The 7 P’s of Call Handling Excellence Polite phrases to use within your telephone conversations Telephone Etiquette Quiz Roleplay Activities Customer Complaints resolution (TACTICS)
Conflict Resolution Google Forms Quiz - Editable - No Prep
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Conflict Resolution Google Forms Quiz - Editable - No Prep

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Your students will enjoy the challenge of this fun and educational quiz on Conflict Resolution and Management. You will enjoy the fact that it is self marking and no prep at all! This Conflict Resolution Quiz contains 20 questions that are self marking. The questions are either multi-choice or True / False scenarios. It can be used as a revision after completing units on Conflict Management training, or as a stand alone resource to see how much your learners know about the topic. Questions relate to the following: Conflict Management Definition Conflict Management Styles Conflict Resolution Empathy Emotions Body Language (gestures, eye contact, posture) General best practice If you have any questions about this resource please contact me at workplacetutorab@gmail.com.
Lesson Starter / Warm up Health and Safety game - Keep me Safe - Kit me Up
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Lesson Starter / Warm up Health and Safety game - Keep me Safe - Kit me Up

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Do you need a fun and engaging resource that will get your students thinking about PPE and Health and Safety in general? This fits the bill! The objective of this game is to be the first player to be fully kitted up with the correct PPE (Personal Protective Equipment) and ready to work. E.g. they have all the items written on their list that they need. Each player needs a sheet of paper and a pen to write their list of PPE – Personal Protective Equipment. The only other item needed is a dice. The resource contains a word document and a power point presentation to display the game instructions to the class. Alternatively, they could be written on whiteboard or printed out. This game is best played in small groups.